scents by design

Terms & Conditions

Shipping Policy

FREE standard shipping on all orders over $300.  For orders up to $299.99, a flat rate of $7 will be applied for standard shipping within the contiguous US. Shipping to Alaska & Hawaii is available for a flat rate of $15.

For expedited or international shipping, please call 620-331-8900 Monday through Friday from 9am to 6pm Central, or Saturday from 9am to 5pm Central and one of our sales associates will be happy to assist you. 
*Free shipping applies to standard shipping rates within the contiguous US and to one address only.  Call for special needs.

Fulfillment Policy

We will pack and ship in-stock items within 1-3 business days.  If one of the items we manufacture is out of stock, we can usually build it within 7 business days.  You will be notified by email or phone if we need to make any of the items you ordered.  If there is an order we cannot fill completely within 7 business days, you will be notified.  Any unavailable items will then be placed on backorder, and the remainder of your shipment will be sent.  When the backordered items are available, we will ship them at no additional charge.  We reserve the right to cancel any portion of an order and you will be contacted. 

Return Policy

If we made a mistake, please contact us as soon as possible and we will fix the problem, at no additonal charge to you.   
If you would like to return an item for any other reason, we will gladly refund your purchase when it arrives, minus the cost of shipping.
To return an item, simply contact us and we will mail you a return shipping label.  Simply repack the merchandise, attach the label to the box and mail it back to us.
We cannot refund products that have been used.  Returns will not be permitted after 2 weeks past the original delivery date.

Damage or Loss Policy

If your shipment arrives damaged, or does not arrive at all, we will take steps to make it right.  Please contact us as soon as possible. Claims will not be considered after 2 weeks past the delivery date.  In most cases, your order will be resent at no additional cost.  Each incident will be examined on a case by case basis.